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Refund policy

Directly from our Terms and Conditions of Service

Article 9 - Obligations of Traders in case of withdrawal

1. the Trader makes it possible for the consumer to declare his withdrawal, by electronic means, after receiving this declaration, immediately sends confirmation of receipt.
2. the Trader refunds the consumer for the returned goods, within 14 days, with payment in full. The Trader will bear the costs of return shipment only in case he indicates his willingness to pay such costs, at the latest within 14 days after the actual return of the goods.
3. For any refund, Trader will use the same method of payment as originally used by the consumer, unless the consumer has agreed to another method. Refunds are free of charge to consumers.
4. If the consumer has chosen an expensive method of delivery in preference to the cheapest standard delivery, Trader does not have to refund the additional costs of the more expensive method.